Frequently asked questions

On the piece's page, choose a color or size option if there is one, add the piece to your cart, then go to checkout. Your order is placed once you enter your delivery details and complete payment.

Payment is completed over an encrypted connection in Shopify's secure checkout. The payment methods available to you are shown at that step, before you confirm your order.

Once your payment is complete, we send a confirmation email with your order summary. If you don't see it, check your spam folder or write to us.

Yes. You can also exercise your right of withdrawal before your order is delivered. Simply write to us through the contact form with your order number; the amount you paid will be refunded within 14 days at the latest, using a method suited to the one you paid with.

Yes, shipping is free worldwide; no shipping cost is added to your order total.

You can find the estimated delivery time on our Shipping and Returns page. Delivery cannot exceed the legal maximum of 30 days from the order date.

When your order ships, tracking details are sent to your email address.

When you receive the package, check the outer packaging in front of the courier. If there is damage, have the courier record it in a damage report, photograph the damage and write to us with your order number. We are responsible for any damage that occurs before the piece is delivered to you.

Yes. You can exercise your right of withdrawal within 14 days of receiving the piece, without giving any reason. The right of withdrawal does not apply to the exceptions listed by law, such as personalized items.

Before the 14-day period ends, write to us with your order number through the contact form or at the email address on our Shipping and Returns page. We will confirm that we have received your request and let you know how to send the return. You must send the piece back within 10 days of your notice.

If you send the piece back with the carrier we specify, you are not charged for the return; if we do not specify a carrier, you are not charged for the return either. If you choose a carrier other than the one we specify, the shipping cost is yours. If the piece is damaged or defective, no shipping costs are passed on to you.

Within 14 days at the latest of the date your withdrawal notice reaches us, the amount you paid, including any delivery cost, is refunded in a single payment using a method suited to the one you paid with. How long it takes to appear in your account may vary by bank.

If you would like a different option, you can return the piece by exercising your right of withdrawal within the 14-day period and order the option you want again. If the piece is defective, you can also ask for it to be replaced with a non-defective one.

Each piece's dimensions are listed on its own product page. For pieces with options, the dimensions may vary with the size you choose; we recommend measuring the space where you will place the piece before ordering.

Depending on your screen settings and the ambient light, colors may look slightly different from the photos. If you have a question about a piece's color or finish, write to us.

Dust it with a soft, dry cloth; do not use abrasive cleaners, alcohol or solvents. Unless the product page says a piece is suitable for outdoor use, we recommend displaying it indoors, away from direct sunlight and moisture.